Question 1

When is the best time for infants to explore water?

Accepted Answer

Babies are best to start swimming as early as possible, leveraging their natural “laryngeal reflex” (gag reflex). Starting early helps preserve water confidence before fear develops.

Question 2

Do parents accompany infants during lessons?

Accepted Answer

Yes — a parent or guardian must be in the water for safety and comfort.

Question 3

Must parents know how to swim?

Accepted Answer

No, as long as you are comfortable standing in the shallow pool and holding your baby.

Question 4

What should we bring for infant lessons?

Accepted Answer

Swim diapers (disposable and reusable), bath towels, toiletries and personal items.

Question 5

How long does learning take?

Accepted Answer

Learning pace varies from child to child. Consistent attendance and practice are essential.

Question 6

What if my baby cries or feels nervous?

Accepted Answer

Crying is completely normal. Our coaches help babies gradually adjust to the water at their own pace.

Question 7

What is the cancellation policy?

Accepted Answer

Monthly: 1 makeup session with 3 hours notice. Term: 4 makeup sessions with 3 hours notice. Additional cancellations may incur charges.

Question 8

Do students receive progress videos?

Accepted Answer

Absolutely! Our coaches personally create progress videos, capturing each milestone as your child advances.

Question 9

How does this differ from the infant class?

Accepted Answer

Toddler classes emphasise independent movement, following instructions and building foundational swim habits.

Question 10

What do toddlers learn?

Accepted Answer

They build water confidence, learn basic movements, practise floating on their backs and develop early safety skills.

Question 11

Will an inexperienced toddler feel overwhelmed?

Accepted Answer

Not at all. Our sessions are designed to gently introduce toddlers to the water at their own pace.

Question 12

How are water-fearful toddlers handled?

Accepted Answer

Our instructors use gentle, play-based techniques to help toddlers gradually overcome their fear.

Question 13

What should we bring?

Accepted Answer

Swim diapers (disposable and reusable), bath towels, toiletries and personal items.

Question 14

Why swim diapers for toilet-trained children?

Accepted Answer

Even toilet-trained toddlers can have accidents in the pool. Swim diapers help keep the pool hygienic for everyone.

Question 15

What is the cancellation policy?

Accepted Answer

Same as infant classes — 1 makeup (monthly) or 4 makeups (term) with 3 hours notice.

Question 16

How do I know if my child fits this level?

Accepted Answer

If your child is above 36 months and shows signs of readiness to follow instructions or move independently, the pre-school class is the best fit.

Question 17

Can water-fearful children join group classes?

Accepted Answer

Yes! Please give your child some time to get familiar with the water. Parents may accompany them initially.

Question 18

What will pre-schoolers learn?

Accepted Answer

They learn to cross the pool independently, breath control, and the fundamentals of freestyle, breaststroke and backstroke.

Question 19

What should we bring?

Accepted Answer

Goggles (purchasable on-site), bath towels, toiletries and personal items.

Question 20

Are classes safe and hygienic?

Accepted Answer

Absolutely. Our indoor heated pool is maintained to the highest hygiene standards and is cleared by NEA.

Question 21

What is the cancellation policy?

Accepted Answer

1 makeup (monthly) or 4 makeups (term) with 3 hours notice.

Question 22

What strokes are taught?

Accepted Answer

Children learn freestyle, backstroke, survival backstroke, breaststroke and butterfly, tailored to their skill level.

Question 23

Can kids compete?

Accepted Answer

Yes — we organise swim events and can prepare interested students for competitions.

Question 24

What should we bring?

Accepted Answer

Goggles, a swim cap (recommended), bath towel, toiletries and personal items.

Question 25

How is safety and hygiene handled?

Accepted Answer

Our pool is maintained to the highest hygiene standards and is NEA-approved.

Question 26

What is the cancellation policy?

Accepted Answer

1 makeup (monthly) or 4 makeups (term) with 3 hours notice.

Question 27

What are the age ranges?

Accepted Answer

Infant: 2 years and below · Toddler: 2–4 years · Kids: 4–16 years.

Question 28

Why are lessons shorter for young children?

Accepted Answer

To suit the brief attention spans and quicker fatigue of young children — shorter classes are more effective.

Question 29

Is there a trial lesson?

Accepted Answer

Absolutely! The first lesson serves as a trial lesson, and the fee is waived if you are not satisfied.

Question 30

What happens in bad weather?

Accepted Answer

Notify your coach 1 hour beforehand. If the coach arrives before the weather worsens, the lesson is charged but may include land drills.

Question 31

What is the cancellation policy?

Accepted Answer

Every participant has up to 1 free cancellation, provided you notify us 1 day (24 hours) in advance.

Question 32

Do makeup lessons affect my cancellation count?

Accepted Answer

No. If you missed your original slot and a makeup lesson is conducted, it will not count against your 1 free cancellation.

Question 33

Can I choose my coach gender?

Accepted Answer

You may request a gender preference. Female coaches incur a $5 surcharge due to high demand.

Student FAQs

Baby Class (4–23 months)

Toddler Class (24–35 months)

Pre-School Class (36–59 months)

Kids Class (5+ years)

Condo / Private Home Classes

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